Terms and Conditions of Sale

Last updated: June 18, 2026

These General Terms and Conditions of Sale (GTC) govern all relations between the Seller and any person making a purchase on the site (hereinafter "the Customer"). Any order implies full and unreserved acceptance of these terms.

1. Seller's Identity

ALEX SMART WHOLESALE (ASWS)
Single-member limited liability company (EURL) with capital of €500
5 Rue de l'Industrie — 74000 Annecy, France
RCS Annecy n° 108 487 091
Manager: Didier Alexandre
Email: info@monpluto.com
Tel: +41 79 546 67 04
VAT not applicable, article 293 B of the CGI (VAT exemption)

2. Products and Availability

Our products — accessories, toys, food, care, and comfort items for dogs and cats — are described with the greatest possible precision. Visuals are non-contractual, and slight variations in color or rendering may exist depending on screens. As stocks are limited, the Seller reserves the right to withdraw or modify a product at any time without notice.

3. Order and Contract Formation

The ordering process includes: product selection, cart validation, payment, and then email confirmation. The sales contract is deemed formed only after receipt of the order confirmation by email. The Seller reserves the right to refuse or cancel any order in case of proven fraud, ongoing dispute, or obvious price error.

4. Prices, VAT, and Fees

Prices are displayed in Swiss Francs (CHF) or Euros (EUR), all taxes included, depending on the Customer's browsing preference. Applicable delivery fees are clearly indicated before payment validation.

Orders to the European Union: These are primarily shipped from our warehouse in France; in the vast majority of cases, no customs fees or additional taxes apply. In exceptional cases of shipping from Switzerland, any customs duties and import taxes remain the responsibility of the recipient Customer.

5. Payment

Payments are secured via Shopify and its certified payment partners. Accepted methods include credit card and digital payments, subject to availability. The Seller does not store any complete banking data — this information is processed exclusively by our certified providers.

6. Delivery

Orders are shipped from our warehouse in France or from our headquarters in Switzerland, depending on stock availability and the delivery address. Indicated delivery times are approximate. Full details are available in our Shipping Policy.

Transfer of Risks:

Switzerland: In accordance with Article 185 of the Swiss Code of Obligations (CO), risks are transferred to the Customer upon conclusion of the contract.
European Union: Risks are transferred to the Customer upon effective receipt of the package.

7. Right of Withdrawal and Returns

The Customer has a period of 30 days from receipt of the package to exercise their right of withdrawal, provided that the product is returned in its original, unused condition, with its intact packaging. Consumers in the European Union are in any event entitled to the legal right of withdrawal of 14 days.

For hygiene and safety reasons, no returns are possible once opened or used for:

food products, treats, and supplements (consumables);
unsealed hygiene and care items (brushes, grooming accessories, litter);
personalized or custom-made items.

Detailed terms are available in our Return and Refund Policy.

8. Warranty and Defects

The Seller applies the legal warranty of 2 years in accordance with applicable legislation. Any manufacturing defect must be reported in writing, with a justifying photo, within 7 days following receipt of the package. Not covered are: normal wear and tear, misuse of the product, as well as damages caused intentionally or resulting from inadequate maintenance. Depending on the case, the Seller may offer repair, replacement, or refund.

9. Liability

The Seller cannot be held responsible for improper use of the product by the Customer, indirect or immaterial damages, or delivery delays beyond its control. It is the Customer's responsibility to ensure that the product is suitable for their pet and to supervise its use.

10. Personal Data

Data collected during the order is processed in accordance with the GDPR. Certain data may be transmitted to third parties within the strict framework of delivery or payment processing. For more information, please consult our Privacy Policy.

11. Force Majeure

The Seller cannot be held responsible for the total or partial non-fulfillment of its obligations in case of force majeure, including natural disaster, fire, strike, pandemic, carrier failure, or any other major logistical event beyond its control.

12. Applicable Law and Jurisdiction

These GTC are subject to French law. In case of dispute, the exclusive legal forum is set at the Commercial Court of Annecy, France, subject to the mandatory rights benefiting European consumers.

13. Loyalty Program and Promotional Games

13.1 A free loyalty program, with no purchase obligation, is offered to Customers in the form of points called "collars", associated with the Customer's email address.

13.2 Acquiring collars: 1 CHF/EUR spent = 1 collar, multiplied according to the loyalty tier reached (Bronze x1, Silver x1.25, Gold x1.5, Diamond x2); birthday bonus (100 collars/year); sponsorship (100 collars for the sponsor, 50 for the sponsored friend on their first order); product review (25 collars); Memory Game: reward attributed according to performance (number of moves to find the 8 pairs), without drawing lots — up to 10 moves: 100 collars, up to 14 moves: 50, up to 20 moves: 30, beyond: 15.

13.3 Value and Exchange: Collars can be exchanged for free delivery (50 collars), a 5 CHF/EUR discount (100 collars), a 10 CHF/EUR discount (200 collars), or a 25 CHF/EUR discount (500 collars). Discount codes resulting from an exchange are valid for 90 days. The collar balance is reset to zero after 12 months of account inactivity.

13.4 Free Games (Wheel of Fortune, Memory Game): Access is free, with no purchase obligation, limited to one participation per person (identified by their email address) and per game. The Seller reserves the right to invalidate any fraudulent or duplicate participation (multiple accounts, bots). The Wheel of Fortune awards a single-use discount code, valid for 14 days, applicable to the entire cart except for items already on sale. Benefits from the loyalty program and games are not cumulative with each other or with another promotional code on the same order.

13.5 The Seller reserves the right to modify, suspend, or terminate, at any time and without notice, the loyalty program and the games offered, without this entitling the Customer to compensation, subject to the preservation of rights already acquired at the time of modification.