📦 Shipped from our FR/CH warehouses — no customs fees upon receipt (Switzerland, France, European Union). We import and clear customs in advance: your package arrives without any unpleasant surprises, with a tracking number. Free delivery from 49 CHF / 49 € depending on your country.
Last updated: June 18, 2026
At MonPluto, we do everything possible to ensure your order arrives quickly and in perfect condition. Below is all the information regarding shipping.
1. Delivery Zones
- Switzerland (standard and express delivery);
- all of the European Union (France, Germany, Belgium, and other member countries);
- international outside the EU, subject to feasibility — contact us for any specific destination.
2. Processing Times
- Orders are processed within 1 to 3 business days after payment confirmation. Shipping is provided via recognized carriers (Swiss Post, La Poste, DHL, and other partners). A tracking number is systematically provided.
3. Shipping Rates
🇨🇭 Switzerland — CHF 8.50 (standard with tracking) · Free from CHF 49.00 purchase.
🇫🇷 France — 7 EUR (standard with tracking) · Free from 49 EUR purchase.
🇩🇪 Germany — 15 EUR (standard with tracking) · Free from 49 EUR purchase.
🌍 Other countries — from 30 EUR, rate calculated based on weight and destination during checkout. All shipments are tracked.
4. Free Shipping
Free shipping is applied automatically from CHF 49.00 (Switzerland) or 49 EUR (France, Germany, and other EU countries). For destinations outside the EU, any applicable threshold will be displayed during checkout.
5. Order Tracking
A shipping confirmation email, containing your tracking number and link, is sent to you as soon as the package is handed over to the carrier. For any questions, write to us at info@monpluto.com.
6. Unclaimed, Refused, or Incorrect Address
Any package returned due to an incomplete/incorrect address, failure to collect, or refusal without valid justification will result, at our discretion, in: reshipment (costs to be borne by the Customer) or a partial refund after deduction of outward shipping, return, and handling fees. It is the Customer's responsibility to provide an accurate and complete address.
7. Careful Packaging
All products are packaged with care to ensure their integrity during transport. Fragile items benefit from reinforced protection.
8. Loss, Damage, or Carrier Dispute
In the event of a package not received or damaged upon delivery, please report it within 48 hours following the expected delivery date to info@monpluto.com, attaching photos of the packaging and contents. A compensation claim procedure with the carrier will be opened as soon as possible.
Contact
ALEX SMART WHOLESALE (ASWS)
5 Rue de l'Industrie — 74000 Annecy, France
Legal Representative: D. Alexandre
E-mail: info@monpluto.com
Tel: +41 79 546 67 04
RCS Annecy 108 487 091 · Intra-community VAT: FR95108487091